At Container-29, we are committed to providing our customers with high-quality products and services. We understand that there may be occasions when you need to return or request a refund for your purchase. This Refunds and Returns Policy outlines the terms and conditions for returning products and obtaining refunds.

1. Return Policy

• Eligibility for Returns: You may return most items purchased from Container-29 within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unused, and in their original packaging.

• Non-Returnable Items: Certain items are non-returnable, including but not limited to:

  • Customized or modified containers
  • Sale or clearance items
  • Items marked as non-returnable at the time of purchase

• Return Process: To initiate a return, please follow these steps:

  1. Contact our customer service team at info@container-29.com to request a Return Authorization (RA) number.
  2. Provide your order number and details about the item you wish to return.
  3. Once you receive the RA number, securely package the item and include a copy of your original order confirmation and the RA number.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

2. Refund Policy

• Refund Eligibility: To qualify for a refund, returned items must meet the eligibility criteria outlined in our Return Policy. Refunds will only be processed once the returned item has been received and inspected.

• Refund Timeline: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 21 days, and a credit will be applied to your original payment method.

• Late or Missing Refunds: If you haven’t received a refund after 21 days, please check your bank account and contact your credit card company, as it may take additional time for your refund to be officially posted. If you have done this and still have not received your refund, please contact us at info@container-29.com.

3. Exchanges

• Exchanges: We do not offer direct exchanges for items. If you wish to exchange a product, please return the item as outlined above and place a new order for the desired item.

4. Contact Us

If you have any questions or need assistance regarding our Refunds and Returns Policy, please reach out to our customer service team:

• Email: info@container-29.com

Thank you for choosing Container-29! We appreciate your business and look forward to serving you.